Return & Refund Policy

30-Day Returns

We will credit all returned used and unused products subject to review per customer if the received package is post marked within 30 days from receipt of order and included with a RMA number obtained from customer service. Refunds will be issued to customer credit card within 3 business days. No returns are credited after 30 days from receipt of order. Any merchandise must be returned at the customer's expense and must have an RMA number marked on it. No returns are credited if they are not accompanied by an RMA number. Shipping and handling fees are non refundable.

How To Start A Return

If you need to return your order, please contact customer service to get an RMA number that you will need to include in the package you send back to us. You may request an RMA and instructions on how to submit a return by emailing support@hemonexa.com or calling 1 (877) 272-4181 (Support Hours: 10:00 am – 7:00 pm EST).

Customer Returns Address

All returns should be sent to this address:

HemoNEXA — Returns Department
PO Box 227631
Doral, FL 33222
United States

Please write your RMA number clearly on the outside of the package. Returns sent without an RMA number, or sent to any other address, cannot be credited.

Subscription Cancellations

To cancel a subscription so you are not billed for a future order, see our Subscription Policy or use our online cancellation form, available anytime.

Questions

Toll Free Customer Service: 1 (877) 272-4181. Support Hours: 10:00 am – 7:00 pm EST. Or email us anytime at support@hemonexa.com.